I never received my package, but my tracking number shows it was delivered. What do I do?


Notify us immediately in the "Reqest a Part" form or Call during business hours.  Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at the time of delivery. You can contact us to obtain a tracking number and find out exactly when delivery is scheduled. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost, we can not reimburse you for shipping or parts. You can however file a lost or damaged claim with the particular shipper, but their decision is solely based on their information and findings.

First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to one of their residences. If you still cannot locate the package you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.